What is your minimum order quantity (MOQ)?
Our MOQ varies by product. For paper cups and sleeves, it is typically 1,000 pieces. For custom art paper bags and boxes, it starts at 500 pieces. Some stock items have lower MOQs.
Can I get a sample before placing a bulk order?
Yes, we provide samples. Stock samples are free (shipping cost applies), while custom samples with your logo require a small sampling fee which is refundable upon bulk order.
How long is the production lead time?
Standard production time is 10-15 business days after design approval and deposit. Larger or complex custom orders may take 20-25 days.
Do you offer global shipping?
Yes, we ship worldwide via sea, air, and express couriers. We can handle DDP, CIF, or FOB terms depending on your preference.
Are your materials eco-friendly and food-safe?
Absolutely. We use FSC-certified paper and food-grade materials. Our products are biodegradable and recyclable, meeting FDA and EU safety standards.
What customization options are available?
We offer CMYK and Pantone printing, UV coating, hot stamping, embossing, and custom die-cutting to match your brand identity perfectly.
What payment terms do you accept?
We typically accept T/T (30% deposit, 70% balance before shipping), Western Union, and Alibaba Trade Assurance for secure transactions.
Can you help with the artwork design?
Yes, our in-house design team can assist you in finalizing your artwork or creating mockups once an order is initiated.
Do you provide biodegradable lids for the cups?
Yes, we provide both recyclable plastic lids and 100% biodegradable PLA or bagasse lids to match our eco-friendly cups.
How do you ensure product quality?
We have a dedicated QC team that inspects raw materials, monitors the production line, and performs a 100% final check before packaging.
What type of paper do you use for bags?
We offer various options including white/brown Kraft paper, coated art paper, and premium textured specialty papers in different weights (120gsm-300gsm).
Can I visit your factory?
We welcome factory visits! Our facility is located in Changshu, Jiangsu, which is about a 1.5-hour drive from Shanghai. Please contact us to schedule a visit.
What markets do you currently export to?
Our main markets include North America, Europe, Australia, and the Middle East, serving brands from small coffee shops to large retail chains.
Do you offer volume discounts?
Yes, we provide competitive tiered pricing. The larger your order volume, the lower the unit cost we can offer.
How can I place my first order?
Simply send us an inquiry with your requirements. We will provide a quote, prepare a sample, and once approved, we'll start production.